Veqrin Digital Products & Refund Policy

Last updated: 12 September 2026

This Digital Products & Refund Policy applies to digital products purchased from Veqrin.

Veqrin provides downloadable business systems, templates, workbooks, guidance documents and related digital resources. Because these products are supplied digitally and may be accessed or downloaded immediately after purchase, different cancellation rules apply from those that normally apply to physical goods.

Nothing in this policy limits or excludes any statutory rights that cannot lawfully be limited or excluded.

1. Digital Products

All Veqrin products are digital products unless expressly stated otherwise on the relevant product page.

No physical product will be shipped.

Following successful payment, customers will normally receive access to their purchased digital product through the download or delivery method specified during checkout or in the order confirmation.

Customers are responsible for providing an accurate email address and ensuring that they have appropriate software and equipment to access and use the purchased files.

2. Immediate Access and Cancellation Rights

Where applicable consumer law provides a cancellation or cooling-off period for digital content, you may be asked during checkout to:

• expressly consent to Veqrin beginning supply of the digital content immediately; and
• acknowledge that, once supply of the digital content begins, you will lose your statutory right to cancel the contract during the applicable cooling-off period.

If you provide that consent and acknowledgement and Veqrin begins supplying the digital content, your statutory cancellation right in respect of that digital content will end in accordance with applicable law.

If Veqrin does not obtain the consent and acknowledgement required by applicable law, your statutory rights will not be affected by anything stated in this policy.

For UK consumers, government guidance confirms that businesses supplying downloads must obtain agreement to immediate supply and confirmation that the customer understands they will lose their 14-day cancellation right before the download begins.

3. Change-of-Mind Refunds

Subject to your statutory rights, Veqrin does not normally provide refunds for a change of mind once digital content has been supplied or made available for download where you have validly consented to immediate supply and acknowledged the resulting loss of your applicable cancellation right.

This reflects the nature of downloadable digital products: once supplied, they cannot be returned in the same way as physical goods.

This does not affect your rights where, for example, the digital content is faulty, materially different from its description, inaccessible because of a problem attributable to Veqrin, or where you otherwise have a statutory right to a remedy.

4. Faulty or Incorrect Digital Products

We want Veqrin products to be supplied as described and in a usable condition.

Please contact us if:

• a file is corrupted or will not open;
• your download is incomplete;
• you receive the wrong product;
• files stated as being included are missing;
• the digital content materially differs from its product description; or
• you experience another technical problem with the supplied files.

Where appropriate, we will investigate the issue and may provide replacement files, restore access, correct the affected content or provide another remedy appropriate to the circumstances.

Where applicable law gives you additional rights or remedies, those rights remain unaffected.

Under the UK Consumer Rights Act 2015, digital content supplied to consumers is subject to statutory standards and consumers can have rights to repair or replacement and, in qualifying circumstances, a price reduction or refund.

5. Download or Access Problems

If you have purchased a Veqrin product but have not received or cannot access the download, please contact us before purchasing the product again.

When contacting us, please provide:

• the name used for the order;
• the email address used when purchasing;
• your order number, where available; and
• the name of the product purchased.

We will use this information to locate the order and investigate the issue.

6. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact Veqrin as soon as possible.

Where we can verify that substantially identical purchases were made unintentionally by the same customer, we will review the circumstances and, where appropriate, refund the duplicate transaction.

7. Software Compatibility

Veqrin products may include files in commonly used formats such as Microsoft Word (.docx) and Microsoft Excel (.xlsx).

The file formats included with each product should be considered before purchase.

Customers are responsible for ensuring they have suitable software capable of opening and editing the supplied file formats.

A customer's lack of compatible software does not normally make a digital product faulty where the relevant file format was accurately described before purchase.

If you believe a supplied file is itself defective, please contact us.

8. Editable Products and Customer Changes

Many Veqrin products are intentionally supplied in editable formats so that customers can adapt them to their organisation.

Veqrin cannot be responsible for errors, loss of functionality or other issues caused by alterations made to files after download.

We therefore recommend retaining an unchanged copy of the original purchased files before making significant modifications.

If you experience a problem with an original Veqrin file, please contact us and we will investigate.

9. Nature of Veqrin Products

Veqrin products provide practical business-management tools, frameworks, templates and guidance.

They are designed to help organisations introduce greater structure, accountability, control and improvement into their operations.

However, every organisation is different. Purchasing or implementing a Veqrin product does not guarantee:

• improved financial performance;
• increased revenue or profitability;
• successful completion of a project;
• prevention of every operational failure or disruption;
• achievement of a particular business outcome; or
• suitability for every organisation or circumstance.

Customers remain responsible for determining how Veqrin materials should be adapted, implemented and used within their organisation.

Nothing within Veqrin's digital products constitutes legal, financial, tax or other regulated professional advice.

10. Intellectual Property and Licence

Purchasing a Veqrin digital product does not transfer ownership of the intellectual property contained within that product.

Your purchase provides a licence to use and adapt the purchased materials subject to Veqrin's applicable Terms & Conditions and licence terms.

Unless expressly permitted under a separate licence, Veqrin products must not be resold, redistributed, sublicensed, published, shared publicly or made available to third parties as standalone products or templates.

Full licence terms will be set out in the Veqrin Terms & Conditions.

11. Business Purchases

Some consumer cancellation rights apply specifically to individuals acting wholly or mainly outside their trade, business, craft or profession.

Where a product is purchased wholly or mainly for business purposes, different legal rights may apply.

Nothing in this policy excludes any rights or remedies that apply to the purchaser and cannot lawfully be excluded.

12. Refund Processing

Where Veqrin agrees that a refund is due, it will be processed using the original payment method unless another method is expressly agreed or applicable law requires otherwise.

Where statutory consumer law specifies how or when a refund must be made, Veqrin will follow those requirements.

For example, where the UK Consumer Rights Act gives a consumer a right to a refund for digital content, the Act requires qualifying refunds to be made without undue delay and within 14 days of the trader agreeing that the consumer is entitled to the refund.

13. How to Contact Veqrin

If you have a question about a purchase, download, refund or digital product, please contact us through:

Contact Veqrin: /pages/contact

Please provide enough information for us to identify the relevant purchase and understand the issue.

We aim to resolve genuine product and access problems fairly and reasonably.

14. Changes to This Policy

Veqrin may update this policy from time to time to reflect changes to our products, business practices or applicable legal requirements.

The version that applies to a purchase will be determined in accordance with applicable law and the terms provided in connection with that purchase.