Terms of service

Veqrin Terms & Conditions

Last updated: 12 September 2026

These Terms & Conditions govern purchases of digital products from Veqrin and the use of those products.

Please read these terms before purchasing. By placing an order, you agree to these Terms & Conditions, subject to any rights you have under applicable law.

Nothing in these terms excludes, restricts or overrides any statutory rights that cannot lawfully be excluded or restricted.

1. About Veqrin

Veqrin provides practical digital business systems, templates, workbooks, guidance documents and related resources designed to help growing organisations introduce greater clarity, accountability, control and measurable improvement.

For enquiries, please use our Contact page:

Contact Veqrin: /pages/contact

Further business and contact information is available through the website and will be provided where required by applicable law.

2. These Terms

These Terms & Conditions apply to digital products purchased directly from Veqrin.

Other policies may also form part of the agreement between you and Veqrin, including our:

Digital Products & Refund Policy;
Privacy Policy; and
any specific licence or product terms clearly presented in connection with a particular product.

If specific terms supplied with a product conflict with these general Terms & Conditions, the specific product terms will apply to that product to the extent of the conflict, subject always to applicable law.

3. Veqrin Digital Products

Veqrin products may include:

business-management systems;
Microsoft Word documents;
Microsoft Excel workbooks;
templates;
registers;
assessments;
methodologies;
implementation guidance;
checklists;
dashboards;
planning tools;
worked examples; and
other downloadable resources.

Unless expressly stated otherwise, Veqrin products are supplied digitally and no physical product will be delivered.

The specific contents of each product are described on the relevant product page.

4. Placing an Order

When placing an order, you are responsible for ensuring that the information you provide is complete and accurate.

You must have authority to use the payment method used for the transaction.

An order is subject to successful payment and acceptance by Veqrin.

Where we are unable to fulfil an order, for example because of a genuine technical or pricing error, we will take reasonable steps to contact you and provide an appropriate remedy, including a refund where required.

Nothing in this section affects your statutory rights.

5. Prices and Payment

Prices are displayed on the Veqrin website in the currency shown at checkout.

Any applicable taxes will be handled and displayed in accordance with the checkout process and applicable requirements.

The total amount payable will be displayed before you complete your purchase.

Veqrin may change product prices from time to time. A later price change will not alter the agreed price of an order that has already been completed, except where required by law or where the parties expressly agree otherwise.

6. Digital Delivery

Following successful purchase, digital products will normally be made available using the download or delivery mechanism stated during the purchasing process.

You are responsible for:

providing a valid email address;
ensuring you can receive relevant order communications;
downloading and securely storing purchased files; and
having suitable software capable of accessing the stated file formats.

If you experience a genuine problem accessing a purchased product, please contact Veqrin.

7. Cancellation and Refunds

Digital products are subject to our Digital Products & Refund Policy.

Where applicable consumer law provides a cancellation period for digital content, you may be asked to expressly consent to immediate supply and acknowledge that your applicable cancellation right will be lost once supply begins.

Nothing in these Terms & Conditions or the Digital Products & Refund Policy limits rights relating to digital content that is faulty, not as described or otherwise fails to meet applicable statutory requirements.

UK consumer law gives consumers specific rights in relation to digital content, including remedies where qualifying digital content is faulty.

8. Licence Granted to Customers

Unless a product expressly states otherwise, purchasing a Veqrin digital product grants the purchaser a non-exclusive, non-transferable licence to use and adapt the purchased materials for the internal purposes of one organisation.

Under this standard licence, you may:

download and retain the purchased files;
use the materials within your organisation;
edit and adapt editable materials for your organisation's legitimate internal needs;
add your organisation's branding to working copies;
populate templates and registers with your organisation's information;
provide reasonable internal access to employees, workers and contractors who need the materials for legitimate organisational purposes; and
create internal outputs based upon the materials as part of implementing the relevant Veqrin system.

The licence is granted to the purchasing organisation and not separately to every individual who accesses the materials on its behalf.

9. What the Standard Licence Does Not Permit

Unless Veqrin has provided express written permission or a separate licence, you must not:

resell Veqrin products;
redistribute the original or modified source files outside the licensed organisation;
sublicense the products;
publish the products online;
upload the products to public file-sharing platforms;
make the products available as part of another template library or membership;
sell modified versions of Veqrin templates;
remove Veqrin intellectual-property notices for the purpose of presenting the underlying Veqrin product as your own commercial product;
use one purchase as a licence for multiple unrelated organisations; or
use Veqrin products to create a competing commercial template, toolkit or digital-product offering substantially derived from Veqrin materials.

Normal internal adaptation and use of the products within the licensed organisation is permitted.

10. Consultants and Professional Service Providers

The standard Veqrin licence is designed for use within one organisation.

Purchasing a standard Veqrin product does not automatically grant a consultant, adviser, auditor, freelancer or other professional service provider the right to use the product repeatedly across multiple client organisations.

A consultant may purchase and use a standard product for their own organisation in accordance with these terms.

Where a consultant wishes to deploy Veqrin materials across multiple client organisations, a separate consultant, multi-client or commercial licence may be required.

Please contact Veqrin to discuss appropriate licensing.

This distinction allows Veqrin to offer future professional or consultant licensing without restricting legitimate internal customer use.

11. Intellectual Property

Unless expressly stated otherwise, Veqrin retains all intellectual-property rights in its original products, methodologies, frameworks, layouts, guidance, written content, formulas, assessment structures, branding and associated materials.

Purchasing a product grants a licence to use the material as described in these terms. It does not transfer ownership of Veqrin's underlying intellectual property.

Customer information entered into Veqrin templates remains the customer's information.

Where customers create their own original material while using a Veqrin product, these terms do not claim ownership of that independently created customer material.

Third-party intellectual property remains the property of its respective owner.

12. Veqrin Branding

Veqrin and its associated branding, logos and original brand materials may not be used in a way that falsely suggests:

endorsement by Veqrin;
partnership with Veqrin;
accreditation by Veqrin; or
authority to sell or distribute Veqrin products.

Customers may remove or replace Veqrin branding from editable working documents where reasonably necessary for legitimate internal implementation, provided this is not done for the purpose of reselling, redistributing or representing the underlying Veqrin material as the customer's own commercial product.

13. Product Updates

Unless expressly stated otherwise when purchasing, a purchase relates to the version of the digital product supplied at the time of purchase.

Veqrin may improve, revise or replace products over time.

A purchase does not automatically create an entitlement to every future version, update, new feature or replacement product unless that entitlement is expressly included with the product.

Where Veqrin chooses to provide an update without additional charge, doing so does not create an obligation to provide all future updates free of charge.

14. Customer Responsibility

Veqrin products are designed to provide practical structure and guidance, but every organisation operates differently.

You remain responsible for:

deciding whether a product is appropriate for your organisation;
adapting materials to your circumstances;
determining appropriate roles and responsibilities;
making management and operational decisions;
checking information entered into templates;
determining which risks require treatment;
complying with laws and regulatory obligations applicable to your organisation; and
obtaining specialist professional advice where appropriate.

Veqrin products should support management judgement, not replace it.

15. No Guarantee of Business Outcomes

Veqrin aims to provide practical and professionally structured business-management resources.

However, purchasing or implementing a Veqrin product does not guarantee:

increased revenue;
increased profitability;
successful projects;
improved customer retention;
prevention of operational disruption;
elimination of business risk;
regulatory compliance;
achievement of any particular performance level; or
any other specific commercial outcome.

Business outcomes depend on many factors outside Veqrin's control, including how products are adapted and implemented.

16. No Regulated Professional Advice

Unless expressly stated otherwise, Veqrin products provide general business-management tools and guidance.

They do not constitute legal, financial, accounting, tax, investment, employment, health and safety or other regulated professional advice.

Where your circumstances require specialist advice, you should obtain advice from an appropriately qualified professional.

17. Accuracy and Product Development

Veqrin takes reasonable care in developing its digital products.

However, business practices, technology, legislation and individual organisational circumstances may change over time.

Customers should therefore consider whether information remains appropriate to their circumstances when implementing or continuing to use a product.

Nothing in this section limits any statutory requirement for digital content to meet applicable legal standards.

18. Third-Party Software

Some Veqrin products are supplied in file formats intended for use with third-party software, such as Microsoft Word or Microsoft Excel.

Veqrin is not affiliated with or endorsed by those software providers merely because compatible file formats are used.

Customers are responsible for obtaining any third-party software or licences required to use the files.

Veqrin is not responsible for changes made by third-party software providers that are outside Veqrin's reasonable control, subject to any rights or remedies that cannot lawfully be excluded.

19. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or restricts any statutory consumer rights or other liability that cannot lawfully be excluded.

To the extent permitted by applicable law, Veqrin is not responsible for losses resulting solely from:

decisions made independently by a customer using the products;
modifications made to the products after supply;
use of a product for a purpose materially different from that for which it was described;
failure to implement appropriate controls or actions identified through use of a product; or
circumstances outside Veqrin's reasonable control.

Any limitation of liability will apply only to the extent that it is lawful, fair and enforceable in the circumstances.

I have deliberately kept this section conservative rather than inserting an aggressive blanket exclusion or arbitrary liability cap. UK guidance makes clear that unfair terms may be unenforceable and that businesses cannot simply contract out of certain responsibilities.

20. Prohibited Use

You must not use Veqrin products or the Veqrin website:

unlawfully;
fraudulently;
to infringe another person's rights;
to distribute malicious software;
to gain unauthorised access to systems or data;
to falsely represent a relationship with Veqrin; or
in material breach of the licence granted under these terms.

Where a customer materially breaches the intellectual-property or licensing provisions, Veqrin may take reasonable action to protect its rights, subject to applicable law.

21. Links and Third-Party Services

The Veqrin website may contain links to third-party websites or services.

Unless expressly stated otherwise, the presence of a link does not mean Veqrin controls or endorses the third party.

Third-party websites and services operate under their own terms and privacy practices.

22. Privacy

Personal information is handled in accordance with Veqrin's Privacy Policy and applicable data-protection requirements.

Our Privacy Policy will explain how personal information is collected, used, stored and otherwise processed in connection with the Veqrin website and customer relationships.

23. Changes to These Terms

Veqrin may update these Terms & Conditions from time to time, for example to reflect changes to products, business practices or applicable law.

Changes will not retrospectively remove contractual or statutory rights that have already arisen.

The terms applicable to a completed purchase will be determined in accordance with applicable law and the contractual information provided in connection with that purchase.

24. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory protections or rights that apply to a customer under the law of their country or place of residence.

Nothing in this clause deprives a consumer of mandatory protections or rights that cannot lawfully be excluded.

25. Contacting Veqrin

Questions about these Terms & Conditions, product licensing or a Veqrin purchase can be submitted through: